COURIER DELIVERY IN MOSCOW & SAINT - PETERSBURG
Delivery cost in Moscow - 500 rubles.
Delivery cost in Saint-Petersburg - 500 rubles.
Delivery terms in Moscow and Saint-Petersburg - your parcel will be sent approximately 2 days after receiving payment and order picking.
Delivery is carried out through the courier service CDEK. You will receive an email with your tracking number, so you can follow its progress. You can track your order on the website:https://cdek.ru/tracking
COURIER DELIVERY IN RUSSIA
Delivery cost in Russia - 700 rubles.
Delivery terms in Russia - your parcel will be sent approximately 2 days after receiving payment and order picking. You can track the approximate delivery time on CDEK website.
Additional information: Delivery is carried out through the courier service CDEK. You will receive an email with your tracking number, so you can follow its progress. You can track your order on the website: https://cdek.ru/tracking.
COURIER DELIVERY WORLDWIDE
Worldwide delivery cost - 3 000,00 rubles.
Europe delivery cost - 2 700,00 rubles.
Delivery terms around the world - the approximate delivery time is automatically calculated on DHL website.
Additional information: Delivery is carried out through the international express delivery service DHL (covers 220 countries all over the world). You will receive an email with your tracking number. You can track your order, using your track number on the website:https://www.dhl.ru/ru/express/tracking.html
Important: shipping cost does not include customs duty. In order to receive your package, you may be required to pay tax and / or duty, if the value of the package exceeds the legal limit. You will need to check your country’s custom rules.
You can return or exchange a product of proper quality within 7 calendar days in its original package, provided that its consumer properties are preserved (there are no traces of use and wear, labels are not cut off).
If you want to return or exchange the product, purchased on our website, please, contact us by our email address: info@nakedshoulders.com
Send a letter. In the subject line indicate the order number, then we will send you a return request. You need to fill out an application and indicate the reasons for the return. Attach a copy of your passport, receipt or payment details from your online bank or other payment system to your application.
Refunds are made to the same card through which the purchase was made. Next, send the parcel: the product and the package of documents to the address: Russia, Moscow, Petrovskiy pereulok, 1/30/1, office 3. Return of your purchase is possible only through the courier companies CDEK and DHL.
Important: In case of purchase return, delivery cost is not refundable. We will refund your money within 10 days from the date of the receipt of the product, if everything is in order with the product.
If you want to exchange an item that you’ve ordered you will need to go through the procedure of return (details are written above) and then place another order .